General ordering terms in Fishoop e-shop

1. Applicability

1.1 The present terms are applicable for all legal relations arising between all persons and run by Fishoop OÜ, reg. code . 12894020, Punane str.73, Tallinn (hereinafter referred to as Fishoop e-shop), as a result of purchasing the products from Fishoop e-shop.

1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from Fishoop e-shop are regulated by applicable legislative acts of Estonian Republic.

1.3 In order to provide the best and most secure service and for the benefit of Fishoop e-shop development, Fishoop OÜ has the right to amend and supplement the present terms as well as Fishoop price list. All terms and pricing changes will be published online on Fishoop website. Terms and pricing changes come into effect immediately after their publication on website. Should the order be placed before the terms change have occured , the legal relations between the client and Fishoop OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.

2. Pricing

2.1. Fishoop e-shop price list is valid for timely paid invoices according to section 4 of the present terms.
2.2. All prices include Value Added Tax (20%).

3. Shopping cart and order placement

3.1. You can change the number of items you order. To proceed with payment click 'next'.
3.2. On the next page you will be asked to enter the billing info. Fill in the buyer's credentials and click 'next'. On the next page you will have to confirm the order and choose the payment method.
3.3. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted.
3.4. The contract enters into force the moment the payment is transferred to
Fishoop OÜ bank account.

4. Paying for an order

4.1. Please choose the suitable payment method on the billing page.
4.2. Order can be paid for using the following options:

1) Using internet-banking .
2) Using credit card.
3) PayPal.

5. Shipping Methods

5.1 The shipment will be shipped after the full payment has received to bank account. Shipping is organized by mail or courier. The seller's liability for shipping of goods outside the Republic of Estonia shall be terminated from the moment of the handing over of the goods to the carrier. Cost of shipping is calculated automatically based on prices provided by the carriers.

The seller delivers the goods to the carrier for delivery within 2 days from the moment of full payment for the goods.


6. Cancelling the order and returning the product

6.1. You have the right after paying for the product, but before product delivery, to cancel your order by sending a corresponding message along with order number and your bank account number to Fishoop e-shop e-mail address info@fishoopcom.
After receiving the product you have the right to familiarize yourself with it during 14 days time. If for some reason you are not satisfied with the purchased product, you have the right to return it in 14 days time by sending a corresponding message using the feedback form. Should the returned product have a signs of depreciation, Fishoop OÜ has the right to refuse accepting the product or make an arrangement concerning the amount of compensation for the depreciated product. To settle the payments Fishoop OÜ will send a deduction application to the customer’s e-mail address specified in the order. Should the customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of product’s depreciation. The cost of expertise is split equally between the customer and Fishoop OÜ, unless one of the parties has claims, which are obviously unreasonable. In this case the cost of expertise is to be borne by the party, whose claim is obviously unreasonable.
6.3. When cancelling the order according to sect. 6.1, or when returning the product according to sect. 6.2, the client is returned the sum paid for the order, with the deduction of the fault detection fee (see sect. 6.2). Purchase sum that was paid for returned product will be returned according to the method of payment used when making a purchase throughout 14 days starting from the moment when we will receive a notification concerning product return upon condition that You will return the product throughout the same period, namely throughout 14 days, except the conditions provided in paragraph 6.4.

6.4 The returned product must be fully complete, in original packaging (should contain all the items contained in the product packaging). Should the product be purchased during a campaign with some other product bundled with it, the whole bundle is to be returned (i.e. all the products).

6.5. Return policy does not apply to products ordered in accordance with client's personal specifications or custom-made according to conditions set out by the client.

7. Return of the products not meeting the requirements

7.1.Fishoop OÜ is responsible for all inconsistencies and defects, which appear in 2 years time (for physical persons) / in 1 year time (for legal persons), starting from the moment of product acceptance.

7.2. Fishoop OÜ is not responsible for:

a) Damage or degradation of the product caused by the client or the third party.
b) Defects caused by inappropriate use of the product.
c) Normal physical wearing caused by the normal usage.

7.3. Should the product be defective or not meet the requirements, the customer has the right to demand the product to be replaced with the product meeting the requirements and free of defects, or revoke the order and return the product not meeting the requirements to Fishoop OÜ.
7.4. Should the product not meeting the requirements be returned, the sum paid for the product (including the transportation costs) will be refunded no later than 30 days after revoking the order and receiving the notification on revoking the contract.
7.5. Apart from the rights subsequent to the guarantee terms, the client also has other rights in accordance with the applicable legislative acts in force.

8. Liability and Force Majeure

8.1. Fishoop OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable European Union legislative acts.
8.2. Fishoop OÜ is not responsible for the damage incurred to the consumer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond FIshoop OÜ control, and occurrence whereof Fishoop OÜ did not foresee and could not have possibly foreseen (Force Majeure).

9. Other conditions

9.1. All the personal data, submitted by the customer while visiting and effecting purchases in Fishoop e-shop are considered confidential. A protected data transmission channel with the bank guarantees the security of personal data and bank transactions. Fishoop e-shop has no access to these data.
9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.
9.3. Disputes emerged due to ordering and purchasing of the goods via Fishoop online store between You and Fishoop OÜ are being settled by negotiation. In case if the agreement was not reached You have the right to apply to protect Your rights via Consumer Protection Board to Commission on Consumer Complaints or to Tallinn City Court. The consumer may file a complaint independently or by proxy. At the resolution of disputes the existing legislation of The Republic of Estonia is being taken into account.

10. Disclaimer

10.1 All the images are for illustrative purposes only.
10.2 Product price and stock status can change with no prior notice.
10.3 We reserve the right to cancel an order with incorrect data, such as typing errors, technical problems or mass ordering. In case of an obvious price error Fishoop e-shop may allude to an error. Namely, if there has been an obvious mistake, the customer should realize the error (for instance, if the item that costs €1000 is for sale at €100). All the advertised products can only be ordered 1 item per client. The 'limited amount' or similarly marked products can be ordered only 1 item per client.
10.4 The product info is checked and updated on a regular basis. The info could have been changed since your last visit. In case of questions please contact by phone +372 6743 443 or email